Privacy Policy

At WaveAssist.io ("WaveAssist", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for creating, customizing, and deploying AI assistants and agents. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

1.1 Account Information

  • Name, email address, and contact information
  • Account credentials and authentication data
  • Billing and payment information (processed through secure third-party providers)
  • Profile information and preferences

1.2 Usage Information

  • AI assistant configurations, workflows, and customizations
  • Deployment history and execution logs
  • Integration settings (GitHub, Slack, CRMs, APIs, etc.)
  • Template usage and custom build requests
  • Service usage metrics and performance data

1.3 Technical Information

  • IP address, browser type, and device information
  • Log files and error reports
  • Cookies and similar tracking technologies
  • Network and connection data

1.4 AI Processing Data

When you use our AI assistants, we process:

  • Input data provided to AI models (GPT-4.1, Claude 4, Gemini 2.5, Grok 4, etc.)
  • Output data generated by AI assistants
  • Workflow execution data and results
  • Custom prompts and configuration data

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our AI assistant platform and services
  • Process deployments, executions, and workflow automation
  • Manage your account, subscriptions, and billing (including free forever plan and custom build program)
  • Enable integrations with third-party services (GitHub, Slack, CRMs, APIs, databases)
  • Deliver scheduled automation, cron jobs, and real-time monitoring
  • Improve, personalize, and optimize our services and AI models
  • Send you service updates, notifications, and support communications
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms of service
  • Conduct analytics and research to enhance platform capabilities

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics, AI model providers)
  • Integrations: With third-party services you connect (GitHub, Slack, CRMs) as necessary to provide integration functionality
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure dedicated Docker environments for custom builds
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Secure API integrations and credential management

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. AI Data Processing and Model Usage

When you use our AI assistants and agents:

  • Your inputs are processed by AI models (GPT-4.1, Claude 4, Gemini 2.5, Grok 4) through our platform
  • We may use your data to improve our AI models and service quality
  • Custom build clients retain full ownership of their code and data
  • AI usage costs are handled according to your selected plan (free forever pay-as-you-go or custom build)
  • We maintain execution logs for monitoring, debugging, and service improvement

For custom build clients, your proprietary data and code remain private and are not used to train general models.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained while your account is active. Execution logs and workflow data may be retained for service improvement and troubleshooting purposes. You may request deletion of your data at any time, subject to legal and contractual requirements.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request export of your data in a portable format
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@waveassist.io. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.

9. Third-Party Services

Our platform integrates with various third-party services (GitHub, Slack, CRMs, payment processors, AI model providers). When you use these integrations, your data may be processed by these third parties according to their privacy policies. We encourage you to review their privacy practices.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@waveassist.io
Website: https://waveassist.io

Last Updated: January 2026